Franchise Execs: Are You a Shepherd or an Ostrich?

Franchise brands face risks around every corner. From the federal government shifting rules about employment to weather patterns impacting commodity prices, franchise executives need to keep a sharp eye to recognize risks and even sharper wits to determine what risks can be mitigated.
Franchise Relations

Five Tips to Improve the Customer Experience

Learn how to turn customer service into a channel for learning, empathy, and action, in order to help franchise teams switch from playing dodge to owning the customer experience.
Operations & Training