WOMEN'S FRANCHISE NETWORK (WFN)

WFN’s are local networks are designed to develop relationships with women franchising professionals and to address issues, share ideas and offer solutions related to franchising.

Avoiding Workplace Violence: How Businesses Should React if Customers Become Violent When Asked to Wear a Mask

As businesses begin to reopen at varying rates and capacities, subject to state and federal containment measures, companies will be faced with the challenge of complying with safety standards while accommodating customers and clients. Face coverings, gloves, and social distancing remain standard preventive measures, and numerous jurisdictions have encouraged or even mandated such measures in public. The pandemic and the resultant restrictions have tapped a new source of fear and anger for some individuals. This article addresses concerns in navigating the reopening landscape when customers or clients aggressively refuse to abide by public health requirements.
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