Christian Brothers Automotive Celebrates Fifth Consecutive Time Being Ranked #1 in Customer Satisfaction Among Aftermarket Full Service Maintenance and Repair Providers by J.D. Power*
HOUSTON – Christian Brothers Automotive (CBA), a comprehensive automotive repair brand guided by the principle to “love your neighbor as yourself,” was named #1 in customer satisfaction among aftermarket full-service maintenance and repair providers by J.D. Power for the fifth consecutive time*.
The J.D. Power 2024 U.S. Aftermarket Service Index (ASI) Study is based on customer insights from over 10,000 vehicle owners. Out of 1,000 possible points, Christian Brothers Automotive took the top score of 825, a testament to the company's commitment to providing outstanding service and repair for its guests.
“It is an honor to be recognized of our commitment to outstanding guest service by J.D. Power for the fifth time in a row. This achievement further demonstrates our effort to continuously exceed our guests’ expectations,” said Donnie Carr, President and CEO of Christian Brothers Automotive.
The ASI Study measures customer satisfaction with aftermarket service facilities, providing a numerical index ranking of the highest-performing facilities in the U.S. aftermarket. Performance in three segments—full-service maintenance and repair; quick oil change; and tire replacement—is based on the combined scores for seven factors that comprise the vehicle owner service experience. These factors are: ease of scheduling/getting vehicle in for service; fairness of charges; service advisor courtesy; service advisor performance; service facility; time to complete service; and quality of work. Of these factors, Christian Brothers Automotive ranked first in four of the seven factors: Ease of Scheduling/Getting Vehicle in for Service, Service Advisor Performance, Service Advisor Courtesy, and Service Facility.
Founded in Mission Bend, Texas in 1982, Christian Brothers Automotive has strived to change the way that guests think about their auto care experience. To learn more about Christian Brothers Automotive, visit cbac.com. To learn more about franchising with Christian Brothers Automotive, visit christianbrothersfranchise.com.
For more information about the 2024 U.S. Aftermarket Service Index (ASI) Study visit jdpower.com/awards.
About Christian Brothers Automotive Corporation
Dedicated to its brand mission “To love your neighbor as yourself,” Christian Brothers Automotive has firmly planted its roots in faith and honesty, which have set it apart in the auto services and repair industry. Standing out from the competition, Christian Brothers Automotive ranked #1 in Customer Satisfaction among Aftermarket Full-Service Maintenance and Repair Providers by J.D. Power five times in a row.*
With its guiding principles instilled from the very first location in 1982, Christian Brothers Automotive has successfully expanded to more than 290 locations across 30 states. The Houston-based company delivers a variety of professional auto-care experiences including upkeep, maintenance, and repair.
*Christian Brothers received the highest score for aftermarket full service maintenance and repair in the J.D. Power 2019, 2021-2024 Aftermarket Service Index (ASI) Satisfaction Studies of customer satisfaction with automotive aftermarket service providers. Visit jdpower.com/awards for more details.
About J.D. Power
J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.
J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.
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