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Franchise Resources | Franchise & Small Business News

IFA’s information hub provides resources designed to keep you informed on the latest franchise thought leadership.

Choose from a list of topics. Select curated content that explores what’s important to the franchise community - franchise and small business news, small business trends, advice from franchise experts, valuable insight and resources from IFA Toolkits, and engaging articles from IFA’s franchise magazine Franchising World.

Information Hub

Ensuring Effective Two-Way Communications

Four key principles of effective community include listening skills, the two-way process, trust in the relationship and the mutual alignment of goals.

Operations & Training

Developing an Effective Support Organization

The franchise industry today has grown significantly and now represents such a broad spectrum of business concepts and market segments that it is nearly impossible to define any single strategy or organizational structure best suited for the task of franchisee support.

Operations & Training

Handling Defaults and Terminations Effectively

Franchise terminations are not usually surprise attacks, but are instead the unfortunate culmination of a steadily deteriorating relationship, often with missed salvaging opportunities on both sides.

Operations & Training

How To Manage An Employee Who Is Frequently Late

Understanding the “why” behind your workers’ bad habits.

Operations & Training

Purchasing Cooperatives: Opportunities and Challenges

Purchasing cooperatives present significant benefits to their owners and to the franchise systems that are fortunate to benefit from the expertise and quality goods and services they can provide.

Operations & Training

Are you Assuming Unnecessary Risks Associated with Franchisee Email Accounts?

Email as a method of communication is no longer optional, it is a necessity. Franchisees must be required to have, or be assigned, business email accounts to operate their businesses. To maintain brand consistency, it is in the franchisor’s interest that franchisees use email addresses that contain the franchisor’s domain name.

Technology