The Secrets to Successful Franchise Hiring

One of the greatest challenges that franchisees face is staffing up their locations and training new employees. Hiring managers need to hire employees who are engaging and unique to provide memorable customer service. And, they need to hire hundreds of employees across locations who will provide a similar customer experience to build brand loyalty and repeat business. So how can managers hire in volume and find people who can bring their unique attributes to the business while delivering consistent customer service across all locations?

1. Find individuals with desirable core characteristics.

Determine what characteristics are essential to your business’s success. Are you in a high-stress industry where employees with high frustration tolerance will thrive? Will your employees be trusted with large volumes of cash or inventory? If so, self-control may be at the top of your list. If your brand has a fun and exciting personality, your employees should possess high energy to align with your brand.

2) Integrate employee personality tests into your hiring process.

Employee personality tests allow you to ask questions during the application process to determine if the applicant is compatible with the characteristics vital to your business. By screening applicants against your business’s success traits you can quickly identify the strongest candidates to interview, and can feel confident that they possess the qualities needed to provide strong and consistent customer service.

3) Begin looking for individual qualities.

Employees should complement the strengths of one another and work cohesively as a team. Single out applicant traits that will make each new hire a unique addition to your business. The end result will be employees or locations with individual personalities, and with the same underlying characteristics that define your brand.

Determining a handful of core characteristics for your employees, and making those prerequisites for employment, will help you will build a workforce of like-minded employees that, while each will bring their distinct personalities, will reinforce your brand and provide a consistent experience no matter how many locations you’re staffing.

Snagajob has been helping thousands of franchises with their hiring needs since 2000. To learn more about Snagajob’s hourly hiring solutions for IFA members, please visit learn.snagajob.com/ifa or contact Joe Gabriel at [email protected].