Stay Competitive with After-Hours Call Answering
Sponsored content by AnswerConnect.
If your franchise fails to answer the phones, your competitors will answer theirs.
Gaining a competitive advantage means being available for your customers 24/7. We know that’s not always easy. If you’re lacking the vital in-house resources, it can mean customer service isn’t always as available as you’d like it to be.
With an after-hours answering service, your business is open 24/7 to support callers.
An after-hours answering service can help your franchise with:
- Improving response time
- Enhancing your brand image
- Increasing customer satisfaction
- Reducing missed opportunities
- Driving customer retention
How much is a missed call worth to you? It’s time to take control of your missed calls and become the always-on business.
The importance of accessibility.
Nothing frustrates customers more than when they can’t reach you by phone.
When customers call, they expect an answer.
An after-hours answering service can help you fill the gaps in your customer support schedule, so when you or your team goes home, your calls divert directly to a team of dedicated receptionists. By leveraging an answering service your customers still receive excellent, brand-consistent service – day and night.
Building trust and professionalism.
An after-hours answering service helps your franchise stand out from other business solutions on the market.
When your customers call in, their calls are answered quickly, professionally and on-brand. Their feeling is one of relief and satisfaction. This type of interaction boosts your business’s professional image by showing that you’re agile and responsive.
An after-hours answering service can also relay messages to the relevant people in your business. If, like many businesses, you're constantly missing calls or sending them to voicemail, you could inadvertently give the impression that you don’t care for your customer's business. This could result in a long-term negative impact.
Enhancing customer experience.
When you greet callers with a friendly and professional response, they feel reassured. They know that someone is on the case and is willing to help. This goes a long way to boost satisfaction, improve brand reputation, and ensure loyalty.
With so much choice today, customer experience has become a key differentiator. This is why round-the-clock customer support is essential for both meeting and exceeding customer expectations.
That’s where a highly skilled virtual receptionist comes in as a cost-effective solution, helping your business project an image of calm and capability. Enhancing your customer experience in this way gives your business an edge. It helps you attract more customers and close more deals.
Increasing efficiency and productivity.
If you’re looking to improve your business’s productivity, an answering service can help. Your existing team is likely dealing with core business activities and is too busy to constantly field calls.
This results in delays in addressing customer needs – leading to frustrated and dissatisfied customers. Not to mention prospective customers. If they can’t reach your business out of hours, they’ll go directly to your competition. These wasted opportunities cost your company money and impact your growth potential.
24/7 call answering frees up your team’s time to focus on essential tasks such as in-person appointments and business planning. By outsourcing after-hours call answering, you instantly streamline your operations and improve team productivity.
Level up your franchise system today.
At AnswerConnect, we help you set up custom call scripts so our team of trained receptionists can handle your franchise calls effectively, efficiently, and consistently.
Sign up today to stop losing sales to competitors. Visit answerconnect.com/franchise today, or give AnswerConnect a call at 800-584-0234.