5 Ways an Answering Service Can Help Your Franchise Grow
Sponsored content by AnswerConnect.
In today’s world of instant communication, growing your franchise means ensuring you’re constantly available. Luckily, there are services out there to help you do just that. With a franchise-focused answering service, no customer call is missed, inquiries are handled efficiently, and your franchisees feel supported 24/7. Here, we’ll explore five ways an answering service can be a game-changer for your franchise, boosting growth and streamlining operations effortlessly.
- 24/7 accessibility
It’s 2024, consumers expect a response whenever they reach out. In fact, 90% of customers rate an “immediate” response as important or very important when they have a customer service question. A 24/7 answering service allows businesses to extend their availability without compromising on service quality or increasing operational costs. With instant answering, you capture every opportunity and increase your odds of converting callers to customers.
- Capture more calls
When you have 24/7 accessibility, you capture more calls. Missed calls mean missed opportunities. With virtual receptionists handling your phone lines around the clock, you never have to worry about potential leads slipping through the cracks. An answering service ensures that every customer inquiry is handled promptly. By capturing more calls, you maximize your marketing efforts and improve your overall customer acquisition rate. AnswerConnect can handle your overflow calls, after-hours calls or if needed, all your calls.
- Scale with the seasons
One of the significant advantages of a 24/7 answering service is it can handle call surges with ease. With AnswerConnect, you can upgrade or downgrade your service at any time. Whether you're doing a big marketing push, or your inquiries fluctuate with the seasons - your calls are covered. This eliminates staffing issues and ensures your franchise can keep up with business demand.
- Satisfied customers
Growing your business doesn’t mean you have to sacrifice your quality of service to serve more customers. A service like AnswerConnect is powered by real people who work 24/7, ensuring your customer calls are answered timely, and professionally. Prompt responses help customers feel valued and heard.
With an answering service, customers don’t have to worry about reaching your business during working hours, they can call anytime. When customers receive a great service like this, they are more likely to recommend your business to others. Great service also plays an integral part in customer retention. In fact, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. By enhancing customer satisfaction, you can build a strong reputation and enjoy repeat business, contributing to the long-term growth of your franchise.
- Focus on what matters most
Did you know that business owners spend 2.9 hours every day answering the phone? Think of what else that time could be spent on! With an answering service, franchisees are able to focus on core business activities without being tied up taking phone calls. By delegating your customer support to professionals, you get time off the phone to focus on growing your business.
Want to find out more about how an answering service can help your business grow? Visit answerconnect.com/franchise today, or give AnswerConnect a call at 800-584-0234.