The IFA Ombudsman program will provide benefits to both franchisees and franchisors.
Franchisees gain a low cost method and a resource to resolve disputes peacefully. It enables them to clarify issues about their relationship with their franchisor and work toward a fair and mutually beneficial franchise relationship.
Franchisors also gain a low cost method to assist them in resolving disputes with their franchisees. For many franchise systems a resolution process of this kind may not exist within their systems because of the financial and human resources necessary to create an internal program.
Both the franchisor and franchisee benefit from the opportunity to reduce and resolve issues before they become major disputes that could result in litigation or other disruptive activities.